Privacy Policy

OUR COMMITMENT TO PRIVACY 

At Cydene Express, we make your privacy a priority, and we are committed to safeguarding it. This privacy policy applies to all personal information gathered by Cydene Express from its users through its websites, applications, services and/or software (collectively, the “Service”). 

 

THE INFORMATION WE COLLECT 

Your use of the App is voluntary. We must obtain personal information about you in order to provide you with certain features of the App. By using the Service or requesting that we provide the Service to you, you are agreeing to disclose a small amount of your personal information to us and you are authorising us to use and disclose your personal information pursuant to the provisions of this Privacy Policy. 

 

Prior to your use of the Service, we may request certain personal information about yourself, including, but not limited to, your: 

 

first name and last name; 

email address; 

mailing address; 

telephone number(s); 

contact; 

location; 

organization information 

 

HOW WE USE YOUR PERSONAL INFORMATION 

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. 

 

Personal information, i.e. Personal Data, submitted to us through our app or website will be used for the purposes specified in this policy. We may use your personal information for the following: 

 

• administering our website, application and business; 
• personalizing our website tools and/or databases for you; 
• enabling your use of the Service; 
• sending you software or software tools purchased through our app or website; 
• supplying the Service to you; 
• sending statements, invoices, and payment reminders to you, and collecting payments from you; 
• sending you product and company related communications; 
• sending you email notifications that you have specifically requested; 
• providing third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information); 
• providing information to our Processor; 
• dealing with inquiries and complaints made by or about you relating to the Service; 
• keeping our app and website secure and to prevent fraud; 
• verifying compliance with the terms and conditions governing the use of the Service; and other uses, which may be added hereto. 

 

OUR COMMITMENT TO DATA SECURITY 

Your Personal Data may be collected and/or used by us as a “Controller” as such term is defined in the Nigeria Data Protection Regulation 2019 (“NDPR”), or our “data administrator” designee, which is also defined within the NDPR. A “Controller” is a person or entity that determines the purposes and means of the processing of personal data. As such, we will endeavor to implement appropriate technical and organizational measures to ensure that such processing activities, if any, protect your privacy. A “Data Administrator” stores or maintains data on behalf of a Controller, but does not decide which items of personal data are going to be stored, or how that data is used. 

 

Whether as a Controller or Data Administrator, we will adhere to the following data protection (privacy) principles. Personal Data will be processed lawfully, fairly and transparently. Upon request, we will be clear and transparent about how your personal data is going to be processed, by whom and why. Personal Data will be collected only for specific legitimate purposes, and it will be relevant and limited to that which is necessary. Provided that you communicate to us updated information, we will keep your Personal Data accurate and up to date. We will only store it for so long as is necessary, and we will ensure appropriate security, integrity and confidentiality against unauthorized processing and against accidental loss, destruction or damage. 

 

In the event of any data breach, you will be notified without undue delay and, in no event, later than 72 hours of our discovery of any such breach, including whether we believe there is any risk to your rights and freedoms (e.g., identity theft and personal safety). Other than in circumstances where the data breach is unlikely to result in any harm to you.  In the event of a breach, you will be notified of: (1) a description of the data breach, including the number of data subjects affected and the categories of data affected; (2) the name and contact details of our privacy personnel; (3) the likely consequences of the data breach; and (4) any measures taken to remedy or mitigate the breach. We may be exempt from such reporting if the risk of harm is remote because the affected data are protected (e.g., through strong encryption), we have taken measures to protect against the harm (e.g., suspending affected accounts), or the notification requires disproportionate effort (in which case a public notice of the breach is required). We will keep records of all data breaches, including the facts and effect of the breach and remedial action taken.  Credit card information is used solely for billing purposes and is encrypted and transmitted securely via HTTPS to our payment processing provider for processing. Your credit card information is never stored on the Service’s systems anywhere. 

 

Your personal information remains your property at all times, subject to the permissive uses granted hereunder. 

 

WE COMMUNICATE HONESTLY AND OPENLY 

When you use Cydene Express, you share some information with us — it’s our responsibility to help you understand how that information is used. Our privacy explains how we collect, use, and share information. If you’re curious about how a certain feature uses your data, Privacy by Product breaks things down a bit more. We also explain how features use data right inside of our apps, and throughout our support centre. Of course, if you still can’t find what you need, you can always ask! 

 

YOU CHOOSE HOW BEST TO SERVE YOUR ESTEEMED CUSTOMERS 

We believe suppliers having total control of the services will bring about competitiveness whereby empowering self-expression on service rendered. That’s why you’re in control of your sales and dispatchers/riders. You decide who you want to onboard as a rider or decide if you want to sell your product that day depending on what the market is saying that very day. 

 

WE DESIGN WITH PRIVACY IN MIND 

New features go through an intense privacy review process — we talk about things, we debate them, and we work hard to build services we’re proud of and that we’ll want to use. After all, we use these services every day, both at offices and in our homes. We handle your information with the same care that we use for ourselves, our company, our family, and our friends. 

 

YOU CONTROL YOUR INFORMATION 

You have the right to control your information. That’s why we provide easy ways to access and update your information, adjust how much information you share with us, and request that we delete your information — or your account, altogether. You can control most of your settings right from your dashboards and our mobile applications. If you ever have any specific questions about our services, don’t hesitate to contact us. 

 

CHANGES TO THIS PRIVACY POLICY 

Cydene Express has the discretion to amend this Privacy Policy at any time, to reflect changing legal requirements or our processing practices. Such changes will be operative upon the date any updated versions of our Privacy Policy is uploaded to our website. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. 

 

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